Privacy Policy

Last Updated 22/09/2025

Cooks Electrical (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect.
This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) Information We Collect

We may collect the following types of personal information:

  • Name, business name and job title

  • Contact details such as email address, phone number and mailing address

  • Project and service details you provide when requesting a quote or service

  • Records of our communications with you

  • Website usage data such as IP address, browser type and cookies (via analytics tools)

2) How We Collect Personal Information

We collect personal information when you:

  • Make an enquiry or request a quote

  • Enter into a service agreement with us

  • Subscribe to our updates or provide feedback

  • Visit our website, where we may use cookies or similar technologies

3) Purpose of Collection

We collect and use personal information to:

  • Provide and manage our electrical, signage and maintenance services

  • Respond to enquiries, requests and feedback

  • Send important service information or updates

  • Improve our website and customer experience

  • Comply with our legal obligations

4) Disclosure of Personal Information

We may share personal information with:

  • Our employees, contractors and service providers who help deliver our services

  • Professional advisers (e.g., accountants, insurers, lawyers) when necessary

  • Regulatory authorities or law-enforcement agencies if required by law

We do not sell or rent personal information to third parties for marketing purposes.

5) Overseas Disclosure

Some of our service providers (for example, website hosting or email providers) may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure those providers handle your information in line with the Australian Privacy Principles.

6) Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely and retained only for as long as necessary for the purposes outlined above or as required by law.

7) Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us (see section 10).
We will respond within a reasonable time and in accordance with the Privacy Act.

8) Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below.
We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

9) Cookies and Website Analytics

Our website uses cookies and analytics tools to help us understand how visitors use the site and to improve functionality.
You can disable cookies in your browser settings, but some site features may not work properly.

10) Contact Us

If you have any questions, requests, or complaints about how we handle personal information, please visit our Contact Us page and use the form or details provided there.
Please include “Privacy Enquiry” in your message so we can respond promptly.